PBX.Management Customer Terms

By accessing PBX.Management, installing its agent or connecting a server, you agree to these terms.

1. Authority

You confirm that you own each connected server or have full permission to install and operate PBX.Management on it.

You are responsible for every user, server and action connected to your account.

2. What PBX.Management does

PBX.Management provides security-event monitoring and firewall-management tools.

The agent:

• Operates with root-level access.
• Reads supported security-event metadata.
• Reports detected activity to the PBX.Management portal.
• Creates, changes and removes firewall rules.
• Supports IP, network-range and country blocking.
• May share organisation-de-identified threat indicators.
• Automatically synchronises firewall instructions from the portal.

3. Customer responsibility

You remain fully responsible for:

• Your servers, PBX systems, networks and services.
• Software updates and security patches.
• Passwords, SIP credentials and administrator access.
• Backups and disaster recovery.
• Telecommunications carrier fraud controls.
• Reviewing every firewall rule.
• Maintaining emergency access to connected servers.
• Deciding whether detected activity is genuinely malicious.
• The actions of every user with access to your account.

PBX.Management must not be your only security control.

4. Firewall risks

You understand that firewall actions may block legitimate traffic.

This may affect:

• SIP trunks and carriers.
• Telephone registrations.
• Remote users.
• Administrators.
• Websites and applications.
• Monitoring and backup services.
• Customer and supplier traffic.
• Other legitimate services.

Country information and IP-location data may be inaccurate, outdated or affected by VPNs, proxies, hosting providers and reassigned network ranges.

You accept all risks resulting from block, allow, country-blocking, synchronisation and firewall-management actions performed through your account.

5. No security guarantee

PBX.Management does not guarantee that it will:

• Detect every attack.
• Correctly identify every threat.
• Prevent a server compromise.
• Prevent toll fraud or financial loss.
• Prevent an outage or service interruption.
• Prevent data loss.
• Stop denial-of-service attacks.
• Avoid false positives or false negatives.
• Prevent legitimate traffic from being blocked.
• Remain continuously available or error-free.
• Correct insecure server, PBX or network configurations.

An event shown as suspicious is information for review. It is not proof that the source is malicious.

6. Service provided at your risk

PBX.Management is provided as is and as available.

You install and use the agent, portal, monitoring tools, firewall controls and threat information entirely at your own risk.

You are responsible for checking that PBX.Management is suitable for your servers, operating systems, firewall configuration and intended use.

7. Exclusion of liability

To the fullest extent permitted by applicable law, PBX.Management accepts no liability for any loss, damage, cost, claim or interruption arising from or connected with:

• Attacks, hacking or unauthorised access.
• Toll fraud or telecommunications charges.
• Service outages or lost calls.
• Incorrect, missing or delayed security events.
• Firewall rules or country blocks.
• Legitimate traffic being blocked.
• Data loss or corruption.
• Loss of access to a server.
• Agent installation, updates, failure or removal.
• Customer configuration errors.
• Third-party services or infrastructure.
• Community threat information.
• Failure to update, secure or back up a server.
• Use of unsupported systems.
• Actions performed through a customer account.

PBX.Management is not liable for lost profits, lost revenue, lost business, lost opportunities, reputational damage, indirect loss, consequential loss or special damages.

Where liability cannot legally be excluded, PBX.Management’s liability is limited to the minimum liability required by the applicable law.

8. Customer release

To the fullest extent permitted by law, you release PBX.Management from claims arising from:

• Your use of the Service.
• Actions taken through your account.
• Firewall changes.
• Security incidents.
• Fraud.
• Outages.
• Blocked traffic.
• Decisions made using threat information.
• Failure to maintain other security controls.

9. Customer indemnity

You are responsible for claims, losses, costs or damage caused by:

• Using PBX.Management without permission.
• Connecting a server you are not authorised to manage.
• Incorrect firewall instructions.
• Unlawful monitoring or data collection.
• Misuse of threat intelligence.
• Breaching these terms.
• Actions performed by your users.

You agree to indemnify PBX.Management against third-party claims resulting from those matters, to the fullest extent permitted by law.

10. Threat information and data

PBX.Management may process server details, source IP addresses, ports, event types, attempted usernames, timestamps, firewall information and other security-event metadata.

PBX.Management is not designed to collect call audio, SIP passwords or full packet captures.

Organisation-de-identified threat indicators may be shared with other customers. A shared indicator does not guarantee that an IP address is malicious or remains controlled by the same person.

11. Prohibited use

You must not use PBX.Management to:

• Access or manage systems without permission.
• Attack, scan or interfere with third-party systems.
• Distribute malicious software.
• Obtain credentials unlawfully.
• Retaliate against a source shown in threat information.
• Perform unlawful monitoring.
• Bypass platform security.
• Use the Service for unlawful purposes.

12. Suspension and termination

PBX.Management may suspend or terminate access where:

• These terms are breached.
• An account creates a security risk.
• The Service is misused.
• Payment is overdue.
• Suspension is required to protect the platform or another person.
• Continued service is not reasonably possible.

You remain responsible for removing the agent and checking firewall rules on your servers after termination.

13. Changes

PBX.Management may update the Service and these terms.

Materially updated terms may need to be accepted before continued access is allowed.

14. Acceptance

By selecting Accept and Continue, you confirm that:

• You have authority to connect and manage the servers.
• You understand that the agent has root-level access.
• You understand that firewall actions can interrupt legitimate traffic.
• You accept responsibility for all actions performed through your account.
• You understand that PBX.Management cannot guarantee protection against attacks, fraud, loss or outages.
• You agree to these Customer Terms.

Contact

Questions about these terms can be sent using the contact form on our homepage.